We keep billing simple and transparent. For most projects, we use a milestone-based system: 50% upfront to kick off strategy and planning, and the remaining 50% at the halfway point. Monthly retainers follow a similar structure, aligned with your campaign goals and deliverables. We accept payments via credit card, or PayPal—whichever works best for you.

For ongoing services like SEO, YouTube, or Pinterest marketing, we require a minimum 3-month commitment to give your strategy time to gain traction and deliver real results. However, one-time projects—like website design or builds—don't require a long-term contract. We keep things flexible based on your goals.

We understand that needs can change. You're free to cancel anytime with 30 days' written notice. Please note that the initial 50% deposit is non-refundable, as it covers upfront work like strategy, content development, and ad setup. That said, if something isn't working as expected, we'll always adjust and optimize—at no extra cost—to help keep things aligned with your goals.

Absolutely—we understand that flexibility matters. If you need to adjust your budget or pause a campaign, just give us 15 days' notice so we can smoothly shift resources. For paused campaigns, a small 5% reactivation fee may apply to cover the work needed to get everything re-optimized and back on track.

Your success is our priority. If KPIs (e.g., SEO rankings, YouTube CTR) are not met, we conduct a free audit to identify gaps and revise strategies. While deposits are non-refundable, we guarantee transparency and rapid pivots to maximize ROI.

No surprises here. Everything—like ad spend, third-party tools, and content licenses—is clearly outlined in your proposal from the start. If anything unexpected comes up (like platform fee changes), we'll always check in with you first before moving forward.

Yes—we love rewarding long-term partnerships. Clients who commit to a 12-month contract receive a 15% loyalty discount, perfect for brands focused on steady growth, consistent visibility, and long-term results.

We know things happen, and we always communicate before taking action. A 2% late fee applies after 7 days, and campaigns may pause until the balance is cleared. That said, we prioritize continuity and will always reach out first to find a solution together.

Absolutely! You can add services like Pinterest Ads, YouTube SEO, or advanced analytics dashboards anytime. We'll prorate costs and integrate everything smoothly—so your strategy evolves as your needs grow.

We send clear, detailed monthly reports that highlight key metrics like website traffic, keyword rankings, engagement, and conversions. You'll also have access to a custom dashboard for real-time performance tracking. Reports are delivered via email. Want to review them together? We're happy to schedule monthly check-ins—or more often if needed.